Shipping policy
Shipping Information
Can't make it out to Hawai‘i to enjoy Punalu‘u Bake Shop's Hawaiian sweet bread and bakery treats? Or maybe you were able to visit us, but don't have a ton of space left in luggage to bring gifts back for friends and family?
Good news — we ship almost anywhere!
Kama‘aina — this means now you can send Punalu‘u Bake Shop favorites to your loved ones on the mainland and elsewhere!
Punalu‘u Bake Shop Shipping Experience
- Orders packed fresh from the oven and rushed to your doorstep
- All breads come wrapped in our beautiful, Hawaiian-themed, tapa-print packaging — a reflection of our bakery's aloha spirit.
- Our breads have a shelf life of 9 days. They freeze well, too.
- Multiple shipping options
- Custom and international orders available by calling us toll free — 866-366-3501
- Satisfaction guaranteed — if you are unhappy with any product you purchase from us, call us toll-free. We will gladly replace it or refund your money in full. (Bread orders must be sent via Federal Express or UPS to be eligible for a refund).
UPS and USPS Orders are shipped Monday thru Wednesday during the week to insure delivery before the weekend, with an exception for holidays. Please allow at least 48 hours to process your order. FedEx orders are shipped ONLY on Monday and Tuesday weight restrictions apply.
Our online catalog also offers our delicious short bread cookies, 100% pure Ka‘u Coffee (grown by local farmers, this is the next up and coming Hawai‘i coffee), plus our beautiful gift baskets from Hawai‘i.
Shipping Options
- UPS — guaranteed delivery within 2 days (3 days to US east coast) MAX 32 lb. per order
- US Priority Mail — delivery within 2-5 days
- FedEx — delivery within 2 days ( 3 days to US east coast) MAX 16 lb. per order
Refunds & Returns
For our refunds and returns policies, please look at our Refunds & Returns page.